Privacy Policy

Information We Collect

Home Care Pembroke Park provides non-medical home care services to families in Pembroke Park, Florida and the surrounding communities of Broward County. This policy describes how we handle information in connection with this website and with enquiries made to us.

This website does not have a contact form, a booking system, a newsletter sign-up or an online payment facility. The only way to contact us through this site is to call the telephone number shown on every page, so we do not collect names, postal addresses, email addresses or payment details through the website itself.

When you call us, we may make a note of the information you choose to give us so that we can respond: your name, a telephone number, the town the care would be provided in, and a general description of the help being sought. We ask only for what is needed to answer your enquiry.

As with most websites, our hosting provider may automatically record technical information about visits, such as the pages requested, the approximate region a request came from, the type of browser and device used, and the date and time of the request. This information is used to keep the site working and to understand which pages are read.

How We Use Your Information

We use the information you give us on the telephone to answer your question, to work out whether we are able to provide the care you are asking about, and to arrange a visit or a schedule if you decide to go ahead.

We use technical information about website visits to maintain and improve the site — for example to see which service pages are most read, to find broken links, and to make sure pages load properly on phones as well as computers.

We do not sell information about you. We do not use information from your enquiry to send marketing material that you did not ask for.

Cookies and Tracking

This website is built as a set of static pages. It does not use advertising cookies and it does not run third-party advertising trackers.

Our hosting and content delivery provider may set strictly necessary cookies or similar identifiers that are required to serve pages securely and to protect the site from abuse. These are not used to build an advertising profile of you.

Most browsers let you see which cookies have been set, delete them, and block them for particular sites. Blocking cookies entirely may affect how some websites behave, although the pages on this site are designed to work without them.

How We Share Information

We share the details of an enquiry only with the people who need them in order to respond to you and, if care is arranged, to deliver it — for example the coordinator who builds the care plan and the aide assigned to the schedule.

We also use service providers who operate parts of our business on our behalf, such as website hosting and telephone services. These providers may handle information in the course of providing those services and are expected to keep it confidential.

We may disclose information where we are required to do so by law, by a court, or by a regulator with authority over home care providers, or where disclosure is necessary to protect the safety of a client or another person.

Data Security

We take reasonable steps to protect the information we hold, including limiting access to the people who need it and using reputable providers for hosting and communications. This website is served over an encrypted connection.

No method of transmitting or storing information is completely secure, and absolute security cannot be promised. If you need to give us sensitive information about a family member's health or circumstances, the telephone is the appropriate channel — please do not send such details by any other means through this site.

Your Choices and Rights

You decide what to tell us. If you would rather not give a particular detail on a first call, say so; we will tell you whether we can still answer your question without it.

If you have made an enquiry and would like to know what we hold about it, would like it corrected, or would like us to stop holding it, call the number on this website and ask. We will deal with the request and tell you what we have done.

Depending on where you live, local law may give you further rights in relation to information about you. Where such rights apply to us, we will honour them.

Third-Party Links

Pages on this site may link to websites operated by other organisations, for example public bodies or health information sources. Those sites are not under our control.

This policy applies only to this website. When you follow a link to another site, that site's own privacy policy governs what it does with information about you, and we would encourage you to read it.

Children's Privacy

Our services are arranged by and for adults, and this website is not directed at children. We do not knowingly collect information about children through this site.

If you believe a child has provided information to us, please call the number on this website so that it can be removed.

Changes to This Policy

We may update this policy from time to time, for example if we change how enquiries are handled or if the law changes.

When we do, the revised policy will be posted on this page and the date at the top will be updated. Continuing to use the site after a change means the revised policy applies to your use of it.

Contact Us

If you have a question about this policy or about information we hold in connection with an enquiry, please call us at (954) 466-9473.

Home Care Pembroke Park serves Pembroke Park, Florida and the surrounding area.